Privacy Policy
At Alvelite Lighting, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
Information We Collect
We collect information you provide directly when you contact us, place an order, register as a dealer, or subscribe to our newsletter. This includes your name, email address, phone number, company name, shipping address, and billing details. We also automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, referring URLs, and pages visited.
How We Use Your Information
Your personal data is used to process and fulfil your orders, communicate about your account or orders, send design insights and product updates you've opted into, improve our website and services, detect and prevent fraud, and comply with legal obligations. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
Cookies & Tracking
Our website uses essential cookies required for the site to function correctly, as well as optional analytics cookies to help us understand how visitors use our site. You may disable optional cookies via your browser settings or our cookie preference centre. We use analytics data in aggregate and anonymised form only. We do not use advertising or cross-site tracking cookies.
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you — provided they agree to keep this information confidential. These include payment processors, logistics partners, and cloud hosting providers. All third-party partners are contractually bound to use your data only for the specific purpose agreed and in compliance with applicable data protection laws.
Data Security
We implement a variety of security measures including TLS encryption, secure server infrastructure, and access controls to maintain the safety of your personal information. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
Your Rights & Contact
Depending on your location, you may have the right to access, correct, or delete your personal data; object to or restrict certain processing; and request a portable copy of your data. To exercise any of these rights or if you have any questions or concerns about our privacy practices, please contact our Privacy Team at privacy@alvelite.com. We will respond to all requests within 30 days.
Privacy concerns or data requests?
Contact our Data Protection Officer directly.